GENERAL Terms and conditions OF SALES
Computer-automated translation. In case of doubt, only the General Terms and Conditions of Sale in French shall prevail over any translation in another language.
The websites https://www.ski-mojo.ski/, https://www.ski-mojo.fr/, or https://www.ski-mojo.shop/ hereinafter referred to as the «Site» or «Sites» are e-commerce websites offering products/services for sale to internet users browsing one of these Sites.
The Buyer (hereinafter referred to as the «Buyer«) is any person who visits one or more web pages of the Site(s), whether or not they initiate a purchasing process on one of these Sites.
The Seller (hereinafter referred to as the «Seller«) is the company MOJO TECHNOLOGIES SAS (formerly JAKSPORTS SAS) with a share capital of 250,000.00 euros, whose registered office is located at 657 route des Riondes 74220 La Clusaz France, registered with the RCS of Annecy under number SIREN 807 972 732 and VAT number FR49807972732, hereinafter referred to as «MOJO TECHNOLOGIES«.
The Seller can be contacted electronically at the email address email@example.com or by phone at +33 (0)4 65 84 34 00.
These terms and conditions of sale (hereinafter referred to as the «General Terms and Conditions of Sale» or «GTC«) govern and apply without restriction or reservation to all relationships between the Seller and any person who purchases products/services implemented by the Seller on the Site(s).
ARTICLE 1: PURPOSE AND SCOPE
The GTC aim to define the terms of sale between the Seller and the Buyer. They apply to all sales of products or services offered on the Site(s), whether the order has been placed by phone, fax, postal mail, email or via the internet.
Any order on one of the Sites necessarily implies that the Buyer has read and accepted the GTC in full prior to placing the order. Acceptance of these GTC takes effect upon validation of the Buyer’s order.
The applicable GTC are those in force on the day of validation of the order by the Buyer. The Seller reserves the right to modify the GTC at any time and without prior notice, with such modifications being applicable to all orders placed after such modification.
ARTICLE 2: MOJO TECHNOLOGIES OFFER
2-1 Geographic coverage of the offer
The products sold online and presented on the Site(s) are delivered to most countries. The geographic coverage of each sale may vary depending on the distribution agreements of each referenced supplier as well as delivery methods. The Seller may use «country filters» on the Site to block orders from countries not covered by the offer. Within Europe, destinations that require special customs formalities such as the territory of Bàsingen, the island of Helgoland, Jersey, Guernsey, the Isle of Man, the territories of Campione d’Italia and Livigno, the Canary Islands, Ceuta, Melilla, the Faroe Islands, Greenland, Aland, Mount Athos, and the northern part of Cyprus are excluded.
2-2 Stock and availability
A product mentioned as «in stock» is present in the Seller’s own stock. The actual availability of a product may vary quickly depending on sales made on the Site or the stock of products from our suppliers (some products are supplied on a just-in-time basis). A product marked as «available in x days» means that we will be supplied with the product within this timeframe in business days by our supplier, subject to availability from our suppliers. Indeed, errors or changes may exceptionally occur. A product marked as «available on XX/XX/XX» means that we will receive the product on this date in our warehouses. This date does not correspond to the date of receipt of the product at the Buyer’s home. The Seller shall not be held liable if the indicative availability and delivery time of the product(s) are changed. In the event of a product’s unavailability after an order has been placed, the Seller agrees to contact the Buyer as soon as possible by phone or email. The Buyer may choose to maintain their order or cancel it. The Seller will refund the payment by crediting the Buyer’s bank account no later than fourteen (14) days after the Buyer’s payment.
2-3 Product Characteristics
The products offered for sale are described and presented with the greatest possible accuracy. However, if any errors or omissions may have occurred in this presentation, the responsibility of the Seller cannot be engaged. The photographs are not contractual.
The prices of our products are indicated in euros, all French taxes included, and are firm and definitive. They do not include shipping fees and other processing fees related to the Buyer’s order, which will be billed in addition and indicated before the validation of the Buyer’s order.
The Seller reserves the right to modify its prices at any time without notice.
The products will be invoiced to the Buyer based on the rates registered at the time of validation of the order. We regularly carry out maintenance operations on our website, which may result in pricing errors. In this case, the order cannot be fulfilled and we will contact you to cancel your order as soon as possible.
The products remain the property of the Seller until their full payment.
2-5 Export Orders and Customs Duties
Any order shipped outside the European Union and DOM-TOM will automatically be invoiced without tax.
The import formalities, customs duties, and possible taxes related to the delivery of an item outside the European Union and in the DOM-TOM are the responsibility and exclusive liability of the Buyer. They must be paid to the competent authorities of the country of delivery. The Buyer is solely responsible for verifying the import possibilities of the products ordered with respect to the law of the delivery country. The Seller is not obligated to verify and inform the Buyer of applicable customs duties and taxes. To find out, the Seller advises the Buyer to inquire with the competent authorities of their country. Please note that by ordering on the Site, you are considered as the official importer and required to comply with all laws and regulations of the country where you will receive the goods. Cross-border deliveries may be subject to a customs opening and inspection procedure.
ARTICLE 3: ORDERING PROCEDURE AND TERMS
3-1 Conditions for placing an order
The Buyer must have legal capacity or have parental authorization allowing them to place an order on the website.
3-2 Ordering process
- Selection of items and adding them to the cart
- Validation of the cart contents
- Identification on the Site if the customer is not already identified
- Choice of delivery method
- Choice of payment method and acceptance of the Terms and Conditions
- Payment validation
- Shipping of the merchandise.
The Buyer can place their order online via the website. The data communicated by the Buyer and recorded by the Seller during the order constitute proof of the transactions between the Seller and the Buyer. Clicking the validation button after filling out the order form constitutes confirmation of the Buyer’s order and constitutes an electronic signature of the same value as a handwritten signature. It will constitute an irrevocable acceptance of the General Terms and Conditions of Sale.
The contract will only be effective after the Seller sends a confirmation email of the order’s registration. After the order has been recorded, a detailed invoice printable by the Buyer will be sent by email to the Buyer.
The Seller reserves the right to refuse delivery or to fulfill an order in cases where the Buyer has not fully or partially paid a previous order, or in case of a payment dispute.
3-3 Order processing
Between December 1st and April 30th: any order placed before noon from Monday to Friday (excluding public holidays) is prepared and shipped the same day or at the latest the next day (excluding Saturday and public holidays) if all products are indicated as in stock and subject to payment validation. Orders placed during the weekend will be processed on the next business day. Outside of this period, up to 5 additional business days may be added. We do not guarantee delivery on Saturdays. Delivery times are calculated from the time the packages are picked up from our warehouse. Our logistics service operates only from Monday to Friday.
ARTICLE 4: PAYMENT
The Seller offers you different types of payment. Orders are payable in euros. The full price is due upon order by the Buyer who undertakes to pay the price stipulated for the item(s) ordered, including the price of the items, as well as shipping and other order processing fees. As part of the fight against internet fraud, the Seller reserves the right to request a photocopy of the identity card and proof of address for any payment.
4-1 Payment by credit card
Only payment by one of the following credit cards will be accepted: CB, Visa, Mastercard, Maestro, Visa Electro, e-Carte Bleue. The card is charged at the time the order is confirmed. The Buyer guarantees to the Seller that he/she has any necessary authorizations to use the payment by card method when placing the order. The Seller implements all necessary means to ensure the security and confidentiality of data transmitted on the Site at the time of payment by credit card, in particular by using the secure payment platform Banque Populaire.
4-2 Payment by check (ONLY IN FRANCE)
You can attach your check or money order made out to MOJO TECHNOLOGIES and send it to the following address: MOJO TECHNOLOGIES — 657 ROUTE DES RIONDES 74220 — LA CLUSAZ — FRANCE We will wait for your payment before shipping your order. The check must be issued by a bank domiciled in France. We reserve the right to ask you for proof of identity and proof of address in order to authenticate your payment.
4-3 Payment by bank transfer
When you select bank transfer as your method of payment, our RIB will be displayed. We will wait for your payment before preparing and shipping your order. The ordered products are reserved upon receipt of the transfer. In case of payment by bank transfer, the delivery time does not begin until the effective date of receipt of your payment. We ask you to include your order number with your payment. The order will only be validated upon receipt of the full amount of the order. International transfers should not be made with shared fees or fees charged to the recipient, as we will not receive the full amount due.
4-4 Payment in 2 installments by credit card for purchases from €300 to €1200
This offer is reserved for individuals (adult natural persons) residing in France and holding a Visa or Mastercard credit card with a validity date greater than the chosen financing period. Other cards are not accepted. Subscription terms: After completing your order, simply click on the «payment in 2 installments by credit card» button. Processing and insurance fees may then be added to the amount of your order, and the different payment installments will appear clearly on the left side of the screen.
4-5 Default of payment and retention of title
The products ordered remain the property of the Seller until their price, including shipping and taxes, has been paid in full. In case of default of payment, the Buyer is required to return the relevant goods to the Seller, with the return costs borne by the Buyer, under penalty of legal action. Any attempt to fraudulently use a means of payment will also be subject to legal action.
ARTICLE 5: DELIVERY
The products will be delivered to the delivery address indicated during the ordering process. In the event of an error in the address, the Seller cannot be held responsible for any delivery failure. In such cases, the costs incurred for a new delivery will be charged to the Buyer at their actual cost. The Seller undertakes to deliver the ordered items as soon as possible depending on the chosen delivery method and the availability of the items. The delivery times indicated on the Website are usual average times and correspond to the total processing and shipping time. When several products are ordered at the same time and their shipping times are different, the effective shipping time may be the longest one, as the whole order is prepared when all products are in stock at the Seller’s. Delivery is deemed to have been made upon the delivery of the product to the Buyer. The delivery note provided by the carrier will constitute evidence of transportation and delivery.
After making a purchase, the Buyer may contact the Mojo Technologies Customer Service at the following number: +33 (0)4 65 84 34 00.
5-1 Checking the condition of the package upon delivery
The Seller recommends that the Buyer check the contents, conformity, and condition of the package(s) upon delivery and in the presence of the carrier. In the event that the Buyer has any doubts whatsoever about the condition or content of the package, the buyer must:
- Check the condition of the goods received and issue precise handwritten reservations, dated and signed, by having the carrier sign next to them.
- Take any action against the carrier by registered letter with acknowledgement of receipt within three (3) working days following receipt and send a copy to the Seller. After this period, the product will be deemed to have been received in compliance by the customer, who will no longer be able to claim delivery error or visible defect. Checking the delivered package is deemed to have been done and can no longer be contested, once the Buyer or any person authorized to receive the package has signed the delivery note. The Seller’s liability cannot be called into question under any circumstances.
5-2 Delivery delay
If a delivery delay occurs or if packages are lost by carriers, the Buyer must notify the Seller by email or telephone within ten (10) days of receiving the order confirmation by email. We will assist you in the procedures with the carriers. For information, if a problem occurs during a Colissimo delivery, investigation times are long. They can take up to a month.
5-3 Delivery in case of absence
In the event of the recipient’s absence during delivery, the carrier will leave a delivery notice at the delivery address provided by the Buyer. The order must be picked up at the address and according to the terms indicated by the carrier.
In case of non-collection within the deadlines set by the carrier, the order will be returned to the Seller, who reserves the right to refund the price, with shipping costs remaining the responsibility of the Buyer.
ARTICLE 6: RIGHT OF WITHDRAWAL
In accordance with current legal provisions, the Buyer may exercise their right of withdrawal with the Seller once their order has been validated and up to fourteen (14) days after delivery of the product, without having to justify any reasons or pay any penalties.
To comply with the withdrawal period, the Buyer must simply send their communication regarding the exercise of their right of withdrawal before the withdrawal period expires, by email to firstname.lastname@example.org.
In the event of exercising the right of withdrawal within the aforementioned period, only the price of the purchased product(s) and shipping costs* will be refunded to the customer (*on a flat-rate basis up to a maximum of €10 including tax in France and a maximum of €20 outside France, for shipping costs), with the direct return costs remaining the responsibility of the Buyer.
The Seller will inform the Buyer by email or telephone of the procedures for sending or collecting the product, in particular the address to which the product(s) should be returned. If the product is to be returned by the Buyer, they must return the product at their own expense without undue delay and, in any event, no later than fourteen (14) days after the Buyer has communicated their decision to withdraw from this contract. This deadline is deemed to have been met if the Buyer returns the product before the expiration of the fourteen (14) day period.
The product must be returned to the Seller according to the conditions described below. The Buyer must attach a copy of the purchase invoice and the withdrawal form, which is provided as an Annex to these General Terms and Conditions of Sale, to the returned product.
Dirty, damaged or incomplete products will not be accepted for return, or may be returned with a discount which will be proposed to the Buyer wishing to exercise their right of withdrawal.
The Buyer may use the product to establish its nature, characteristics and proper functioning. However, the Buyer’s liability may be engaged in the event of depreciation of the product not resulting from normal use of the product.
The Buyer will be reimbursed no later than fourteen (14) days from the date on which the Seller receives the returned products at their premises and after verifying their condition. The refund will be made using the same means of payment used by the Buyer at the time of purchase of the products (by crediting the credit card used for payment if this method was used at the time of purchase).
6-1 Exercise conditions of the Right of Withdrawal
The Right of Withdrawal is considered to be properly applied if the following conditions are fully respected:
6-1-1 Condition of the product
The product must imperatively be returned new, properly protected in the undamaged original packaging, accompanied by all possible accessories, instruction manual, and documentation provided at the time of purchase. Please note that delivered products must not have been used beyond what is necessary to judge their nature, characteristics, and proper functioning. If you have tested the Ski-Mojo, we ask that you clean any signs of use. Otherwise, we will be obliged to charge you a lump sum of 85 euros for the restoration and replacement of neoprene. No returns will be accepted if the returned products have visibly been used or damaged by the Buyer, and this use or damage makes the products unfit for resale.
Attention, the following items will not be refunded or exchanged:
personalized or customized products according to the specifications requested by the Buyer. In the case of a pack return, the customer must return the entire pack. It is not possible to return only part of the pack.
the return of the product may be refused for certain underwear items such as boxer shorts.
Also, for any personal protective equipment (helmet, harness, carabiner, harness, etc.), our services pay particular attention to the condition of the product for product returns, which must not have been worn and whose labels, protective films, and packaging must not have been removed, under penalty of non-acceptance of the return.
6-1-3 Return procedure
The Buyer will financially bear the cost of returning the product. They must contact Mojo Technologies customer service by email at email@example.com. We will send you a return slip to be included in your package by email.
The return is the sole responsibility of the Buyer, and any risk related to the return of the goods (damage, theft, breakage) will be at the Buyer’s expense. The Seller cannot be held responsible for any customs fees you will have to pay during the return and re-shipping of your package. Goods returned carriage forward will not be accepted. Upon receipt of your returned package, we will check the conformity of your return. No returns will be accepted if the returned products have visibly been used or damaged by the Buyer, and this use or damage makes the products unfit for resale. If your return cannot be accepted, we will contact you to arrange for the products to be returned at your expense.
6-1-4 Return processing
The Seller will refund the Buyer from the date on which they are informed of the consumer’s decision to withdraw and may defer the refund until the goods are recovered or until the consumer has provided proof of shipment of those goods.
The refund will be made to the billing address registered when the Buyer placed the order and via the payment method used to pay for the order.
6-2 Exercise of the right of withdrawal beyond the legal 14-day period (Extended Right of Withdrawal)
The Seller offers the possibility for the Buyer to exercise their right of withdrawal beyond the legal 14-day period under the following conditions:
- The conditions for applying this Extended Right of Withdrawal are the same as those for the Right of Withdrawal exercised within the legal 14-day period.
- However, the shipping costs paid by the Buyer at the time of purchase will not be refunded. In addition, a lump sum deduction will be applied to the amount refunded to the Buyer for products returned by the Buyer. This deduction will be:
- 10% for the exercise of the right of withdrawal between 15 and 29 days following the date of receipt of the products by the Buyer;
- 22.5% for the exercise of the right of withdrawal between 30 and 45 days following the date of receipt of the products by the Buyer;
- 40% for the exercise of the right of withdrawal between 46 and 60 days following the date of receipt of the products by the Buyer;
- No right of withdrawal will be accepted beyond a period of 60 days following the date of receipt of the products by the Buyer.
ARTICLE 7: AFTER-SALES SERVICE/LEGAL GUARANTEES
7-1 Contractual Warranty
The Buyer benefits free of charge from the guarantee provided by the different manufacturers of each product. The Seller cannot be held responsible for the improper use and/or intensive use of the items that the customer may make. Please find below the procedure for any possible claim under the contractual warranty by our after-sales service (SAV):
- We ask you to send a photo, even if the defect is not apparent, and a precise description of the problem by email to firstname.lastname@example.org.
- We will send you a SAV request form to be attached to your shipment by email.
- You will send us the clean product with the return document and a copy of the purchase invoice.
- The return costs are at your expense.
- The Seller will inform you of its decision to take warranty action. Please note, IMPORTANT: the Seller reserves the right to offer a repair, exchange or refund or credit.
For your information, the processing time for a SAV can take up to 3 weeks.
7-2 Legal Guarantees
Legal Guarantee of Conformity
Article L217-4. The seller delivers a good that conforms to the contract and is responsible for conformity defects existing at the time of delivery.
It is also responsible for conformity defects resulting from packaging, assembly instructions, or installation when this has been charged to the seller by the contract or carried out under its responsibility.
Article L217-5. The good is in conformity with the contract if:
1° It is suitable for the customary use of a similar good and, where applicable:
it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;
it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or its representative, in particular in advertising or labeling.
2° Or if it has the characteristics agreed upon by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L217-6. The seller is not bound by the producer’s or its representative’s public statements if it is established that the seller did not know them and could not legitimately have known them.
Article L217-7. Conformity defects that appear within twenty-four months from the delivery of the good are presumed to exist at the time of delivery, unless proven otherwise.
For second-hand goods, this period is set at six months.
The seller may rebut this presumption if it is not compatible with the nature of the good or the conformity defect invoked.
Article L217-8. The buyer is entitled to demand conformity of the good to the contract. However, the buyer cannot contest conformity by invoking a defect that he knew or could not ignore when he contracted. The same applies when the defect is due to the materials he himself provided.
Article L217-9. In case of a conformity defect, the buyer chooses between repair and replacement of the good.
However, the seller may not proceed according to the buyer’s choice if this choice involves a cost that is manifestly disproportionate to the other option, taking into account the value of the good or the importance of the defect. It is then obliged to proceed, unless impossible, according to the option not chosen by the buyer.
Article L217-10. If repair and replacement of the good are impossible, the buyer may return the good and be refunded the price or keep the good and be refunded a part of the price.
The same option is available to the buyer:
- If the requested, proposed, or agreed solution in accordance with Article L. 217-9 cannot be implemented within one month following the buyer’s complaint;
- Or if this solution cannot be implemented without significant inconvenience for the buyer given the nature of the goods and the intended use.
However, the sale cannot be cancelled if the non-compliance is minor.
Article L217-11. The application of the provisions of Articles L. 217-9 and L. 217-10 is without any cost to the buyer.
These same provisions do not prevent the award of damages.
Article L217-12. The action arising from non-compliance is time-barred after two years from the delivery of the goods.
Article L217-13. The provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as it appears in Articles 1641 to 1649 of the Civil Code or any other contractual or non-contractual action recognized by law.
Article L217-14. The recourse action may be exercised by the final seller against successive sellers or intermediaries and the producer of the movable tangible property, in accordance with the principles of the Civil Code.
All products offered by the Seller are subject to the application of the legal guarantees of conformity (Articles L.211-4 to L.211-14 of the Consumer Code) and hidden defects (Articles 1641 to 1649 of the Civil Code). To implement one of the guarantees, the Buyer must contact the Seller by email at email@example.com, by telephone at +33 (0)4 65 84 34 00 or by registered mail with return receipt to the address: Mojo Technologies — 657 route des Riondes — 74220 La Clusaz — France.
The contractual warranties do not cover:
- abnormal or non-conforming use of the products. We invite you in this regard to carefully read the instructions for use provided with the products,
- defects and their consequences related to use not in accordance with the intended use of the product,
- defects and their consequences related to any external cause,
- wear and tear parts: for the Ski-Mojo: cable, shoe connectors, tibial rods (except malfunction), neoprene sleeves.
7-4: Shipping costs, for the Seller and for the Buyer, in the context of the exercise of the contractual warranty:
When the Buyer exercises their warranty rights:
- Whether for a repair or a replacement, the costs of sending to Mojo Technologies SAS, any customs fees or other taxes are borne by the Buyer.
- The costs of return shipping or shipping of spare parts are borne by the Seller only when the shipping address is within the European Union. For shipping to a country outside the European Union, shipping costs may be charged to the Buyer. In this case, a quote will be provided to the Buyer.
ARTICLE 8: RETENTION OF TITLE
All orders remain the property of the Seller until full and final payment by the Buyer. Transfer of responsibility to the Buyer is effective upon delivery of the package by the Seller to the carrier.
ARTICLE 9: «INFORMATIQUE ET LIBERTE» LAW
The information requested by the Seller is necessary for the management of the Buyer’s order (processing and delivery of orders, invoicing). Failure to provide this information may degrade or prevent the provision of the service or product requested by the Buyer. The Seller ensures the confidentiality and security of this information in accordance with the requirements of the General Data Protection Regulation No. 2016/679 («GDPR») of April 27, 2016.
Depending on the selection made by the Buyer when creating or modifying their account, they may receive information and commercial offers from the Seller and other companies. The Buyer can decide at any time to no longer receive this information and commercial offers from the Seller, by specifying their request by email via the contact form on the Site.
The Buyer’s information, which may contain personal data, may be transmitted to the Seller’s service providers and partners for the purpose of payment processing, order delivery, Site security, compliance with legal and regulatory obligations, as well as improvement and personalization of the services offered to the Buyer on the Site.
ARTICLE 10: INTELLECTUAL PROPERTY
All data, texts, photos, comments, works, illustrations, and images reproduced on the website are owned by MOJO TECHNOLOGIES. Therefore, it is strictly prohibited to reproduce, download, copy, or exploit them, even partially, for commercial purposes worldwide, without the prior consent of MOJO TECHNOLOGIES.
ARTICLE 11: LIABILITY
The products offered on the Site comply with French legislation and standards. The Seller cannot be held responsible for the non-performance or improper performance of the contract concluded between the parties in the event of force majeure, an event attributable to the Buyer, or any inconvenience, foreseeable and insurmountable damage inherent in the use of the internet. The Seller cannot be held liable for any indirect damages that may arise from the purchase of the products.
The photographs, graphics, and descriptions accompanying the products are not contractual and therefore cannot engage the liability of the Seller. As the Site is hosted by an external service provider, the Seller cannot be held responsible for any interruption of service, bugs, inaccuracies or omissions concerning information available on the Site, or any damage resulting from fraudulent third-party intrusion that altered the information on the Site. For all access steps to the Site, consultation, filling in forms, placing orders, delivering items, or any other service, MOJO TECHNOLOGIES has only an obligation of means.
Therefore, the liability of the Seller cannot be engaged for any inconvenience or damage inherent in the use of the internet network (loss of data, files, etc.) and totally external to the diligence and precautions taken by the Seller. The Seller disclaims all liability for the content of the websites to which hypertext links may refer from its own Site, as it cannot control their content.
ARTICLE 12: ARCHIVING — PROOF
The Seller will archive purchase orders and invoices on a reliable and durable medium, constituting a faithful copy, for a period of 10 years.
The Seller’s computer records will be considered by the parties as evidence of electronic communications, digital orders placed by the Buyer, confirmation emails sent by the Seller, general and specific terms and conditions of sale at the time the order was placed, payments, and transactions between the parties.
ARTICLE 13: APPLICABLE LAW — DISPUTE RESOLUTION
These Terms and Conditions of Sale will be executed and interpreted in accordance with French law. In case of a dispute, the parties will seek an amicable agreement prior to any legal action, which must be brought before the competent French courts. For this purpose, please contact our customer service by email at firstname.lastname@example.org or by phone at +33 (0)4 65 84 34 00. Our advisors are available to assist you from Monday to Friday, 9am to 7pm local French time (GMT+1).
Annex — Withdrawal Form
Please complete and return this form to email@example.com (or call us at +33 (0)4 65 84 34 00 for a postal address) only if you wish to withdraw from your order placed on the Site (products sold and shipped by Mojo Technologies) — except for exclusions or limits to the exercise of the right of withdrawal according to the applicable General Terms and Conditions of Sale.
To the attention of Mojo Technologies,
I hereby notify you of my withdrawal from the contract for the sale of the goods below:
Ordered on: ……………………………………..
Condition of the products to be returned (unopened, opened but never used, used, other, …): ………………………………………….
Order number: ………………………………………………………..
Name of the Buyer(s): ………………………………………………………..
Address of the Buyer(s): ………………………………………………………..
Signature of the Buyer(s) (only if this form is notified on paper):